1. Introduction
GluKee ("we," "our," "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the "Service").
By using GluKee, you agree to the collection and use of information in accordance with this policy. We will not use or share your information except as described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide
We collect information you directly provide to us, including:
- Account Information: Email address, password, and profile details when you create an account
- Health Data: Glucose readings, meal logs, medication tracking, exercise data, and other health metrics you choose to record
- Communications: Messages you send to our support team or feedback you provide
2.2 Information We Collect Automatically
We automatically collect certain information when you use the Service:
- Device Information: Device type, operating system, app version, and unique device identifiers
- Usage Data: How you interact with the app, features used, and time spent in the application
- Performance Data: App crashes, error reports, and performance metrics to improve the Service
2.3 Third-Party Analytics
We do not use third-party analytics services or tracking technologies. All data processing and analytics are performed in-house to maintain your privacy.
3. How We Use Your Information
We use the information we collect to:
- Provide the Service: Process your health data, generate insights, and deliver personalized recommendations
- Improve Our Service: Analyze usage patterns to enhance features and user experience
- Customer Support: Respond to your questions, troubleshoot issues, and provide assistance
- Security: Detect and prevent fraud, abuse, and security incidents
- Legal Compliance: Meet legal obligations and enforce our Terms of Service
- Communication: Send important updates about your account, service changes, or health-related reminders you opt into
4. How We Share Your Information
4.1 We Do Not Sell Your Data
GluKee does not sell, rent, or lease your personal information or health data to third parties for marketing purposes.
4.2 Limited Sharing
We may share your information only in the following circumstances:
- With Your Consent: When you explicitly choose to export or share your data with healthcare providers
- Service Providers: With trusted third-party service providers who help us operate the Service (under strict confidentiality agreements)
- Legal Requirements: When required by law, court order, or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets (we will notify you)
5. Data Security and Encryption
We implement industry-standard security measures to protect your information:
- Encryption: All health data is encrypted in transit and at rest using AES-256 encryption
- Access Controls: Only you have access to your personal health data through your account
- Secure Infrastructure: Data is stored on secure, SOC 2 compliant servers
- Regular Audits: We conduct regular security assessments and penetration testing
6. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. You can delete your account and associated data at any time through the app settings. Some anonymized, aggregated data may be retained for analytical purposes after account deletion.
7. International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.
8. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request a copy of your data in a portable format
- Opt-out: Unsubscribe from non-essential communications
- Account Deletion: Delete your account and associated data at any time
To exercise these rights, please contact us using the information provided below.
9. Children's Privacy
The Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or through an in-app notification. Your continued use of the Service after such changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: support@glukee.com
We will respond to your inquiries within 72 working hours.