Privacy Policy

How GluKee handles your information.

This policy explains what we collect, why we collect it, and how it may be used when you use the GluKee app, website, and related services.

Last updated May 21, 2026

1. Scope

Glukee Labs LLC ("GluKee," "we," "our," or "us") operates the GluKee mobile app, website, and related services. This Privacy Policy applies to your use of those services.

2. Information You Provide

We may collect information you choose to provide, including:

  • Account details such as your email address and sign-in credentials.
  • Profile information such as unit preferences, goals, target ranges, health condition details, and report profile details.
  • Health and wellness information you log, including glucose readings, meal records, medications, reminders, weight, blood pressure, pulse, notes, and related trend data.
  • Content you submit for meal scan or nutrition label scan, including photos and the resulting meal records.
  • Messages you send to support or feedback you share with us.

3. Information We Collect Automatically

We may also collect operational data needed to run and improve the service, such as:

  • Device type, operating system, app version, and language settings.
  • Crash logs, performance diagnostics, and reliability data.
  • Limited analytics and usage events that help us understand feature usage, troubleshoot issues, and improve the product.

4. How We Use Information

We use information we collect to operate and improve GluKee, including to:

  • Create and maintain your account.
  • Support logging, sync, backup, reports, reminders, and other core features.
  • Process meal scan requests and generate structured scan results.
  • Support AI-assisted explanations, summaries, and follow-up responses where those features are available.
  • Provide customer support and respond to account, privacy, or technical requests.
  • Monitor reliability, prevent abuse, and protect the service.
  • Meet legal obligations and enforce our terms.

5. Meal Scan And AI Processing

When you use meal scan, nutrition label scan, or AI-supported features, submitted content and related account data may be processed by service providers acting on our behalf to return results inside the app.

  • Meal and label scans are used to generate structured estimates and suggestions.
  • AI-supported insights are designed to explain patterns in clearer language, not to diagnose or prescribe treatment.
  • AI outputs may be incomplete, inaccurate, or inappropriate for your situation, so important medical decisions should always be confirmed with a qualified clinician.

6. Storage, Sync, And Retention

GluKee uses a local-first approach in parts of the product, and some information may also be stored in cloud systems to support account-based features like backup, sync, and cross-device access.

We keep information for as long as reasonably needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of data and the feature involved.

7. Service Providers

We use third-party providers to help us operate GluKee. Based on the current product setup, these may include providers for authentication and database infrastructure, subscriptions, analytics, diagnostics, attribution, and AI processing.

Examples used in the current product stack include Supabase, RevenueCat, PostHog, Meta App Events, and AI processing providers used for scan or insight features.

8. Sharing

We do not sell your personal or health data.

We may share information only in limited situations, such as:

  • With service providers that help us operate the service.
  • When you choose to export or share a report.
  • When required by law or needed to protect rights, safety, or the service.
  • As part of a merger, financing, acquisition, or asset sale, if applicable.

9. Subscriptions And Payments

Subscription purchases are handled through Apple App Store and Google Play billing. GluKee does not receive your full payment card number from those app stores.

10. Your Choices

You may have options to:

  • Access, update, or correct account information.
  • Adjust preferences and notification settings in the app.
  • Export data through available in-app tools.
  • Request help deleting your account and associated data.

For privacy requests, export questions, or deletion help, contact support@glukee.com.

11. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.

12. Children's Privacy

GluKee is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

13. International Transfers

Depending on where you use GluKee and where our providers operate, information may be processed in countries other than your own.

14. Changes To This Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify you through the app, by email, or by updating this page.

15. Contact

If you have questions about this Privacy Policy or want help with a privacy-related request, contact Glukee Labs LLC at support@glukee.com.